Effective Date: December 23, 2024<\/b><\/p>\n
At Golf Carts Nation<\/b>, we take immense pride in our craftsmanship and the rigorous 50-point quality inspection<\/b> every vehicle undergoes at our Brooklyn headquarters before delivery. Because our products are high-value, specialized, and often custom-built, we have established the following guidelines for returns and refunds.<\/p>\n Bespoke Nature:<\/b> Every custom-built cart is treated as a “one-of-one” commissioned piece of art.<\/p>\n<\/li>\n Final Sale:<\/b> Once a custom build has entered the production phase including custom paint, upholstery, or specialized performance tuning\u2014the order is considered Final Sale<\/b> and is non-refundable.<\/p>\n<\/li>\n Deposit Policy:<\/b> Deposits made to secure a production slot for a custom build are non-refundable once parts have been ordered or work has commenced.<\/p>\n<\/li>\n<\/ul>\n Pre-Shipment:<\/b> If you wish to cancel an order for a standard, in-stock vehicle before it has been crated or loaded for transport, a full refund may be issued, minus a 5% administrative and processing fee<\/b>.<\/p>\n<\/li>\n Post-Shipment:<\/b> Once a vehicle has left our Brooklyn facility or entered the “Professional Loading” phase, the order cannot be canceled.<\/p>\n<\/li>\n<\/ul>\n Arrival Protocol:<\/b> Our “White-Glove” delivery service requires the recipient to inspect the vehicle thoroughly upon arrival.<\/p>\n<\/li>\n Refusing Delivery:<\/b> If a vehicle arrives with significant structural or mechanical damage sustained during transit, you must refuse delivery<\/b> and note the damage on the Bill of Lading (BOL).<\/p>\n<\/li>\n Resolution:<\/b> We will work with our specialized carriers to repair the vehicle to “showroom condition” or provide a replacement at no additional cost to you.<\/p>\n<\/li>\n<\/ul>\n In the rare event that a return is authorized for a non-custom, in-stock vehicle:<\/p>\n Timeframe:<\/b> Return requests must be submitted within 48 hours<\/b> of delivery.<\/p>\n<\/li>\n Condition:<\/b> The vehicle must be in “as-delivered” condition with no more than 5 additional miles on the odometer.<\/p>\n<\/li>\n Fees:<\/b> Returns are subject to a 25% restocking fee<\/b>.<\/p>\n<\/li>\n Logistics:<\/b> The customer is responsible for all return shipping costs via an insured, enclosed carrier approved by Golf Carts Nation.<\/p>\n<\/li>\n<\/ul>\n Lithium-Ion Batteries:<\/b> Due to strict DOT and international shipping safety protocols, all lithium battery sales are Final Sale<\/b> once they have been installed or shipped.<\/p>\n<\/li>\n Standard Parts:<\/b> Unopened parts and accessories may be returned within 14 days, subject to a 15% restocking fee.<\/p>\n<\/li>\n<\/ul>\n Processing Time:<\/b> Approved refunds are processed within 7\u201310 business days<\/b> via the original payment method.<\/p>\n<\/li>\n Financing:<\/b> For vehicles purchased via our financing partners (e.g., Sheffield or Synchrony), refunds will be coordinated directly with the lender to close the account.<\/p>\n<\/li>\n<\/ul>\n To initiate a return request or report a delivery issue, please contact our Brooklyn HQ<\/b> immediately:<\/p>\n Golf Carts Nation<\/b> 69 9th St, Brooklyn, NY 11215 Email:<\/b> sales@golf-cartsnation.com Phone:<\/b> [Insert Phone Number]<\/p>\n <\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":" Effective Date: December 23, 2024 At Golf Carts Nation, we take immense pride in our craftsmanship and the rigorous 50-point quality inspection every vehicle undergoes at our Brooklyn headquarters before delivery. Because our products are high-value, specialized, and often custom-built, we have established the following guidelines for returns and refunds. 1. Custom-Built Vehicle Orders Bespoke Nature: Every custom-built cart is treated as a “one-of-one” commissioned piece of art. Final Sale: Once a custom build has entered the production phase including custom paint, upholstery, or specialized performance tuning\u2014the order is considered Final Sale and is non-refundable. Deposit Policy: Deposits made to secure a production slot for a custom build are non-refundable once parts have been ordered or work has commenced. 2. Cancellation Policy Pre-Shipment: If you wish to cancel an order for a standard, in-stock vehicle before it has been crated or loaded for transport, a full refund may be issued, minus a 5% administrative and processing fee. Post-Shipment: Once a vehicle has left our Brooklyn facility or entered the “Professional Loading” phase, the order cannot be canceled. 3. Delivery Inspection & Shipping Damage Arrival Protocol: Our “White-Glove” delivery service requires the recipient to inspect the vehicle thoroughly upon arrival. Refusing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":3,"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2402,"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/pages\/12\/revisions\/2402"}],"wp:attachment":[{"href":"https:\/\/golf-cartsnation.com\/pl\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Custom-Built Vehicle Orders<\/h2>\n
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2. Cancellation Policy<\/h2>\n
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3. Delivery Inspection & Shipping Damage<\/h2>\n
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4. Returns of Standard Inventory<\/h2>\n
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5. Parts & Lithium Battery Returns<\/h2>\n
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6. Refunds<\/h2>\n
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7. Contact Us<\/h2>\n
Overview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n